Great question! Outsourced telemarketing can definitely boost customer engagement if handled well. According to the article https://hackread.com/enhance-customer-engagement-outsourced-telemarketing/ , trained agents can provide consistent, professional service, often with better availability than in-house teams. The key is using a provider that aligns with your brand values and understands your audience. If done right, it can create meaningful touchpoints without sacrificing personalization. However, poor scripting or lack of product knowledge can backfire, so quality control is essential.